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Benefits of Repair Ticket Management in Your Repair Shop Software

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Benefits of Repair Ticket Management in Your Repair Shop Software


In the age of technology, it is natural to see a rise in computer repair shops. As a result, computer repair business owners have to stay on their toes and ensure that they keep up with any changes or updates in the industry.

It can be difficult for some businesses that may find themselves overwhelmed by all of these changes.

Whether you’re an independent computer repair shop owner or have employees for your repair business, it’s easy to get burdened with all of the different aspects of your job.

One area that people overlook is the management of their repair tickets. It can be challenging to track which employee did what and who has been contacted to ensure payment.

That’s where repair ticket management software comes in!

It is a ticketing system designed specifically for repairs shops to allow you to stay on top of your business while providing a smooth experience for your customers and employees.

Here, we have elaborated some benefits of POS software, which will help you know how it can change your repair business.

Organize Your Tickets

Repair ticket management software can help you organize your tickets and better understand what needs to be done.

This way, you’ll know when a customer’s problem is solved and won’t need to keep track of the details in your head all day long.

The system will also allow you to input information to make it easier for employees to find the repair order quickly.

Most importantly, the software allows for easy data entry so that you don’t waste time on tedious tasks like typing up notes from phone calls or trying to remember where all those paperwork scraps are hidden! Isn’t it convenient?

Organized repair tasks also help your employees streamline repair jobs and be more active at your repair shops.

Enhance Efficiency

When you own a computer repair shop, efficiency is critical. Whether it’s your technicians or yourself that are bogged down by the amount of paperwork they have to do to keep track of repairs and customer interactions, managing this process can be time-consuming and tedious.

Luckily there is software available for this very purpose: repair ticket management software!

These programs make everything from reporting completed jobs, tracking which parts were used to completing invoices easy and painless.

When all these tasks are performed with the help of computer repair shop software, your employees will be more efficient. Let us explain to you how.

Your employees will be well informed and will use their energies in productive work. They will be aware that they don’t have to waste time on unnecessary jobs. So, they will be more efficient.

Maintain Workflow

If you’re looking for a convenient way to keep track of the work your staff does and how much time they take to complete each task, then POS software might be just what you need.

With repair ticket management software, your technicians can quickly create a repair ticket that includes all the necessary information about their customer’s issue and send it to management.

It will give you full control over which jobs get completed first and how long it takes to fix them and give yourself more visibility into your business.

Similarly, help you distribute work equally among your employees. So it will be helpful for them to maintain workflow.

Track Your Time

It’s no secret that the majority of small business owners are strapped for time. As a result, it can be difficult to prioritize your tasks between managing employees, suppliers, customers, and everything in between.

For example, with so much on your plate, you may not have time to spend on marketing or customer outreach – but without these efforts, how do you expect new clients to find you?

The key is finding a way to make sure all the less essential items don’t take up too much of your time while still completing them thoroughly.

A standard solution is using POS software that allows technicians at computer repair shops to track their work hours by creating service tickets quickly.

Enhance Accountability

Employees are an integral part of any business, but they can also be a significant liability. If your employees aren’t held accountable for their actions, you could end up with broken or stolen equipment.

One way to increase accountability is by using repair ticket management software. It will allow each employee’s work to be documented and tracked so you know what happens when something goes wrong.

That’s why it’s integral to keep track of everything that happens in your shop with POS software. It will document every move an employee makes and enhance the accountability of your employees.

Conclusion

Repair ticket management software is an excellent way for computer repair shops to keep track of their customers and monitor their workflows.

It’s also an effective tool for monitoring the status of your business and keeping it running smoothly on a day-to-day basis.

With this software, you can revamp the whole process of running your repair business. So, if you’re still using the old-fashioned pen and paper to keep track of your repair tickets, it’s time for an upgrade.

Repair ticket management software is one way that you can take control of your business. Best of all? There are many options available at prices suitable for any budget. So what are you waiting for? Start improving your business today!



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ActionIQ rebrands and launches CX Hub

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ActionIQ rebrands and launches CX Hub


Enterprise customer data platform ActionIQ has announced the launch of a new product, CX Hub. The company has also rebranded as AIQ. The CX Hub is designed as a set of modules offering self-service access to customer data, allowing users to build audiences and orchestrate experiences at scale.

After eight years of growth as a CDP serving B2C, media and other sectors, the changes represent a “new approach to our product and brand,” said CEO and co-founder Tasso Argyros in a release. The modular framework will ingest data from any source, integrate with any activation channel, and also allow components to be used with a third-party CDP.

The modules. CX Hub is comprised of four solutions:

  • Customer data platform.
  • Audience center.
  • Journey management.
  • Real-time CX.

The Hub is also designed to be accessible to business users with a friendly UI and extensive automation capabilities.


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Why we care. This is a significant development in the CDP space — a space that has been transforming rapidly, with many of the early established CDPs being acquired and ingested by more extensive suites such as digital experience platforms.

ActionIQ, one of the leading B2C CDPs, is now describing itself as “the leading CX solution.” It seems to be future-proofing itself by extending its capabilities across orchestration and execution channels, not by acquiring or building those solutions, but by seeking to provide modular integration between its (or a third-party’s) customer data management tool and orchestration and execution channels.

Sometimes we wonder how many independent, traditional CDPs will be left standing a year from now.

Read next: Deep changes in the CDP space


About The Author

Kim Davis is the Editorial Director of MarTech. Born in London, but a New Yorker for over two decades, Kim started covering enterprise software ten years ago. His experience encompasses SaaS for the enterprise, digital- ad data-driven urban planning, and applications of SaaS, digital technology, and data in the marketing space.

He first wrote about marketing technology as editor of Haymarket’s The Hub, a dedicated marketing tech website, which subsequently became a channel on the established direct marketing brand DMN. Kim joined DMN proper in 2016, as a senior editor, becoming Executive Editor, then Editor-in-Chief a position he held until January 2020.

Prior to working in tech journalism, Kim was Associate Editor at a New York Times hyper-local news site, The Local: East Village, and has previously worked as an editor of an academic publication, and as a music journalist. He has written hundreds of New York restaurant reviews for a personal blog, and has been an occasional guest contributor to Eater.



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Old Navy to drop NFTs in July 4th promo update

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Old Navy to drop NFTs in July 4th promo update


Old Navy will update its yearly Fourth of July promotions by saluting the metaverse with an NFT drop, going live June 29.

In honor of the year they were founded, the retailer will release 1,994 common NFTs, each selling for $0.94. The NFTs will feature the iconic Magic the Dog and t include a promo code for customers to claim an Old Navy t-shirt at Old Navy locations or online.

“This launch is Old Navy’s first activation in web3 or with NFTs,” an Old Navy spokesperson told MarTech. “As a brand rooted in democratization and inclusivity, it was essential that we provide access and education for all with the launch of our first NFT collection. We want all our customers, whether they have experience with web3, to be able to learn and participate in this activation.”

Accessible and user-friendly. Any customer can participate by visiting a page off of Old Navy’s home site, where they’ll find step-by-step instructions.

There will also be an auction for a unique one-of-one NFT. All proceeds for the NFT and shirt sales go to Old Navy’s longtime charitable partner, Boys & Girls Clubs of America.

Additionally, 10% of NFT resales on the secondary market will also go to Boys & Girls Clubs.

Support. This activation is supported by Sweet, who’s played a major role in campaigns for other early NFT adopters like Burger King.

The Old Navy NFTs will be minted on the Tezos blockchain, known for its low carbon footprint.

“This is Old Navy’s first time playing in the web3 space, and we are using the launch of our first NFT collection to test and learn,” said Old Navy’s spokesperson. “We’re excited to enable our customers with a new way to engage with our iconic brand and hero offerings and look forward to exploring additional consumer activations in web3 in the future.”

Read next: 4 key strategies for NFT brand launches

Why we care. Macy’s also announced an NFT promotion timed to their fireworks show. This one will award one of 10,000 NFTs to those who join their Discord server.

Old Navy, in contrast, is keeping customers closer to their owned channels, and not funneling customers to Discord. Old Navy consumers who don’t have an NFT wallet can sign up through Sweet to purchase and bid on NFTs.

While Macy’s has done previous web3 promotions, this is Old Navy’s first. They’ve aligned a charity partner, brand tradition and concern for the environment with a solid first crack at crypto.


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About The Author

Chris Wood draws on over 15 years of reporting experience as a B2B editor and journalist. At DMN, he served as associate editor, offering original analysis on the evolving marketing tech landscape. He has interviewed leaders in tech and policy, from Canva CEO Melanie Perkins, to former Cisco CEO John Chambers, and Vivek Kundra, appointed by Barack Obama as the country’s first federal CIO. He is especially interested in how new technologies, including voice and blockchain, are disrupting the marketing world as we know it. In 2019, he moderated a panel on “innovation theater” at Fintech Inn, in Vilnius. In addition to his marketing-focused reporting in industry trades like Robotics Trends, Modern Brewery Age and AdNation News, Wood has also written for KIRKUS, and contributes fiction, criticism and poetry to several leading book blogs. He studied English at Fairfield University, and was born in Springfield, Massachusetts. He lives in New York.



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Are you still using spreadsheets to manage your work? Take our poll

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Are you still using spreadsheets to manage your work? Take our poll


Earlier this year, revenue orchestration platform LeanData released a report suggesting that lead management remains a “heavily manual” process. Based on a survey of more than 1,700 sales, marketing and operations professionals, the results showed that, despite all the talk of digital transformation, the number two challenge for revenue teams was too many manual processes and not enough automation (the number one challenge was insufficient pipeline).

LeanData, which partnered with Sales Hacker, Outreach and Heinz Marketing in conducting the survey, is interested in that result, of course, because lead management is precisely the process they offer to automate. We were struck by the contrast with Scott Brinker’s recent statement that we are arriving at a post-digital-transformation era: “(C)ompanies are no longer planning to become ‘digital.’ They are digital.”

And then we got the results of our 2022 MarTech Career and Salary Survey. Among the surprising nuggets to be mined from our findings was that 77% of respondents identify spreadsheets as the tool they spend most time (10 or more hours a week) working with. That doesn’t mean that spreadsheets are a marketer’s most important tool, but it does suggest that manual processes remain a key part of daily life for marketing managers and staff.

We wanted to extend the opportunity to all our readers — B2B, B2C, agencies — to give us a reality check on spreadsheet use. MarTech is marketing, we like to say, and certainly today’s marketing is fundamentally data-driven and digital. But is it too soon to say that marketers are working in a digital and largely automated environment?

Download the 2022 MarTech Career and Salary Survey here


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About The Author

Kim Davis is the Editorial Director of MarTech. Born in London, but a New Yorker for over two decades, Kim started covering enterprise software ten years ago. His experience encompasses SaaS for the enterprise, digital- ad data-driven urban planning, and applications of SaaS, digital technology, and data in the marketing space.

He first wrote about marketing technology as editor of Haymarket’s The Hub, a dedicated marketing tech website, which subsequently became a channel on the established direct marketing brand DMN. Kim joined DMN proper in 2016, as a senior editor, becoming Executive Editor, then Editor-in-Chief a position he held until January 2020.

Prior to working in tech journalism, Kim was Associate Editor at a New York Times hyper-local news site, The Local: East Village, and has previously worked as an editor of an academic publication, and as a music journalist. He has written hundreds of New York restaurant reviews for a personal blog, and has been an occasional guest contributor to Eater.



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