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How to Identify Your Core Marketing Message

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How to Identify Your Core Marketing Message


As a marketer, you know how important it is to have a marketing strategy — but have you thought about the impact your marketing message can make in it?

Your strategy has to align with your audiences’ needs and interests, and understand the required approach for each channel you use, whether it’s social media or email. This strategy also informs the content you create and how to share it so your audience has a greater likelihood of seeing it.

But how do you bridge the gap between this strategy and the content itself? What you need is a marketing message, and it’s just as important as your overall strategy.

In this article we’ll discuss the definition, provide real-life examples and ways to make your own excellent marketing message. But if you’re in a pinch, feel free to jump straight to what you’re looking for instead:

Because of this, you should craft your marketing message with care, specifically for the audiences you’re trying to reach. It should also address their pain points and present your business as a solution.

Think of it like this: if you know you want to post about a new product launch on Instagram, how will you prove to your audience that they need to buy this new product? Your marketing message. Essentially, no marketing message means no way to execute your strategy.

important parts of a marketing message hubspot graphic

When your message speaks to their needs, you’ll build trust with your audience and inspire customer retention. It’s worth investing time in crafting the perfect message, especially when 59% of shoppers prefer to buy from brands they trust.

statistic marketing message trustability and likeability of a brand

But you may be thinking, what is messaging in marketing, anyway?

What is messaging in marketing?

Messaging in marketing is how a brand communicates what customers want to know about your brand. It goes beyond just sharing information about the product or service available; it builds your brand identity through the “why” of your company; its mission, vision, and values.

Marketing messaging lets customers see your brand’s beliefs and ideas — helping the customer make an impression of your business. This type of communication can be a decision point between buying from just any company or buying from an authentic and engaging one instead.

Every business engaging in marketing needs a marketing message, whether you sell B2C or B2B, software as a service (SaaS), or clothing. Let’s take a look at some brands that made clear and enticing messaging.

Marketing Message Examples

Successful marketing messages attract leads and convert them to paying customers. Below we’ll go over some real-life examples of effective marketing messages.

1. Nike

As a clothing and apparel brand, Nike is committed to providing equipment to everyone who needs it, regardless of the sport they play and who they are.

Nike’s marketing message is “Where All Athletes Belong,” and it speaks to its target audience and lets them know that they have something for everyone —from professional athletes to first-time players.

nike homepage 'where all athletes belong' marketing message

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2. Black Girl Sunscreen

Black Girl Sunscreen targets an audience often left out of sun safety discussions: women of color. Their message lets that market know they’re there for them: “Protect your melanin. Sunscreen is always in season.”

black girl sunscreen homepage marketing message "protect your melanin. sunscreen is always in season."

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3. Chipotle

People with dietary restrictions or food preferences that don’t align with mainstream ideas of nutrition are often unable to find food they can eat at fast-food restaurants.

Chipotle’s marketing message, shown in the image below, reads “Find your plant power.” The brand is speaking directly to those with diverse needs, inviting them to try its expanded menu with plant-based options and letting them know that they recognize the gap in the market for their needs.

chipotle plant-based marketing message "find your plant power"

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4. Lab Muffin

Ingredients in beauty and cosmetic products can be hard to understand if you don’t have a scientific background or relevant experience. Lab Muffin’s marketing message speaks to those who want to understand the chemistry behind the products they use: “The science of beauty, explained simply.”

lab muffin logo with marketing message that reads "the science of beauty, explained simply."

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5. Zoom

Zoom is a virtual meeting tool that allows users to connect virtually. It markets to an audience who wants to continue having fulfilling conversations, regardless of their physical location: “Meet OnZoom. A marketplace for immersive experiences.”

zoom homepage slider marketing message that reads "meet onzoom. a marketplace for immersive experiences."

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All in all, these marketing messages capture attention and, in just a couple of words, explain why Zoom’s business is the best fit to meet its audience’s needs.

How to Craft a Marketing Message

As mentioned above, a well-crafted marketing message helps convert your audience into customers. All businesses should aim to have one, and below we’ll discuss how to create a compelling marketing message for your own business.

1. Know your target audience.

Just as with most marketing practices, you can’t begin creating your marketing message without identifying your target audience. When you know who they are, you’re not marketing to customers you think are interested in you, but rather to those you know are interested in you.

In brief, your target audience is a group of consumers with similar characteristics and purchasing intent, and stand to gain the most value from your products. While your overall target audience is probably defined by the industry you’re in, it’s important to have a deeper understanding.

To learn more about your target audience and narrow down who they are, you can conduct buyer persona research, analyze your competitors, practice social listening, and invite people to participate in focus groups or interviews.

Overall, what you want to learn from identifying your target audience is understanding what they “look” like. This can be simple demographic information, like age and location, to what they like, desire, and want from the businesses they buy from.

Having this information then makes it easier to personalize your strategies and create a marketing message that will resonate with them, especially when addressing their pain points.

2. Understand your audience’s pain points.

Your persona research should tell you about your audience’s pain points and challenges.

As a refresher, pain points are issues that affect your target audience’s day-to-day routines, business tasks, or general life desires. These challenges are typically things that your audience is actively seeking solutions for.

For example, if you’re a business selling marketing SaaS, you may discover that your audience has trouble managing their campaigns because they use multiple platforms throughout their process. When you create your marketing message, you should speak to your ability to streamline their efforts with your easy-to-use, all-in-one platform.

If you’re a B2C business that sells eco-friendly clothing, a customer pain point could be that they struggle to find brands without significant environmental impact. In your marketing message, you should speak to their desire to minimize environmental pollution through sustainable shopping opportunities.

When you understand pain points, you don’t have to guess why your customers need you — you’ll know why they need you. As a result, you can create a marketing message that addresses their needs.

The first two steps on this list involve gathering the necessary background information, and the following steps will help you begin crafting your message.

3. Define value propositions.

Value propositions highlight your product or service’s unique value and tell customers that your brand is tailor-made to meet their needs. It clearly says why they should do business with you instead of a competitor, and that is precisely the point of a marketing message.

When creating your message, present your product or service as a cure for their pain points, and prove it. Continuing with the eco-friendly business example, you can specifically mention that your clothing is locally produced, separating you from the competition that mass produces its goods abroad.

This message tells consumers that you’re solving their pain point, which is a lack of sustainable clothing brands, because you design ethically produced and environmentally friendly products.

4. Prioritize clarity and concision.

Your marketing message needs to pack a punch, you need to say a lot in as few words as possible. You shouldn’t beat around the bush. Instead, get to the point and explain how your product is a solution.

Customers should read your message and find answers to their questions without needing to overanalyze your statements. Prioritize being clear, concise, and easily understood, as you want your words to speak for themselves. To reiterate, get to the point.

You can think of it like this: I said a lot in this explanation just to tell you to get to the point. If this were a marketing message, you would’ve moved along already. However, if I wanted to follow the tips I’ve mentioned, I would simply say, “Tell me why you’re the best – no ifs, ands, or buts.”

5. Use familiar, conversational language.

Even though your customers are in your industry, you shouldn’t assume that they know or understand the technical jargon related to what you sell. Therefore, it’s important to sound conversational and use familiar and palatable language to most audiences. Your message copy should be simple, straightforward, and not require an industry-specific dictionary.

For example, you can use technical terms to describe the features in your latest automobile model. Still, car enthusiasts would be the only ones that genuinely understand what it means to have a 600 horsepower engine and AAA uniform tire quality grading (I certainly don’t know what this means).

Aim to write as people speak during conversations, maintain a friendly tone, and make customers feel welcomed. Robotic and technical language may be confusing and lead them to think that doing business with you will be complicated and confusing as well.

In sum, by being conversational and familiar, you’re reaching everyone, from first-time industry customers to seasoned CEOs.

6. Showcase your brand’s originality.

Your marketing message’s overall intent is to attract your target audience, but it’s also to set you apart from your competitors. Given this, a key pillar of your final message is originality.

Run-of-the-mill marketing messages seem like they could belong to any of your competitors, and original ones showcase what makes you unique. This can be your brand’s personality, the features that set you apart from your competitors, or a combination of the two.

Your marketing message is unique to your business, your solutions are unique to your business, and your words should prove that.

7. Use user-generated content (UGC).

Consumers are 14% more likely to trust recommendations from someone like them (another consumer) over a brand employee. With that in mind, using UGC in your messaging, like testimonials and reviews, can help you support your products’ value.

As your target audience likely shares the same challenges, seeing that someone like them has benefited from your product can help them make their final decision. For example, you could say, “95% of our customers love [xyz], and you will too.”

8. Appeal to customer emotions and logic.

There are a variety of consumer behavior models that explain how people make purchasing decisions. Some models say that it’s through logical reasoning, and others say that it’s purely emotional. In reality, it’s probably a combination of the two, and you should use this to your advantage.

Through tactics like humorous copy, you can showcase your brand’s uniqueness to appeal to customer emotions, and use value propositions to appeal to logical reasoning and show customers how you’ll solve their problems.

Reach Your Customers through Your Marketing Message

The key takeaway here is that your marketing message should convince your audience to do business with you.

Focus on showcasing your brands’ individuality, creating an emotional connection, and clearly showing your customers what’s in it for them. If you do this, you’ll likely find yourself with a marketing message that speaks directly to your target audience and helps you grow your list of clients.

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ActionIQ rebrands and launches CX Hub

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ActionIQ rebrands and launches CX Hub


Enterprise customer data platform ActionIQ has announced the launch of a new product, CX Hub. The company has also rebranded as AIQ. The CX Hub is designed as a set of modules offering self-service access to customer data, allowing users to build audiences and orchestrate experiences at scale.

After eight years of growth as a CDP serving B2C, media and other sectors, the changes represent a “new approach to our product and brand,” said CEO and co-founder Tasso Argyros in a release. The modular framework will ingest data from any source, integrate with any activation channel, and also allow components to be used with a third-party CDP.

The modules. CX Hub is comprised of four solutions:

  • Customer data platform.
  • Audience center.
  • Journey management.
  • Real-time CX.

The Hub is also designed to be accessible to business users with a friendly UI and extensive automation capabilities.


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Why we care. This is a significant development in the CDP space — a space that has been transforming rapidly, with many of the early established CDPs being acquired and ingested by more extensive suites such as digital experience platforms.

ActionIQ, one of the leading B2C CDPs, is now describing itself as “the leading CX solution.” It seems to be future-proofing itself by extending its capabilities across orchestration and execution channels, not by acquiring or building those solutions, but by seeking to provide modular integration between its (or a third-party’s) customer data management tool and orchestration and execution channels.

Sometimes we wonder how many independent, traditional CDPs will be left standing a year from now.

Read next: Deep changes in the CDP space


About The Author

Kim Davis is the Editorial Director of MarTech. Born in London, but a New Yorker for over two decades, Kim started covering enterprise software ten years ago. His experience encompasses SaaS for the enterprise, digital- ad data-driven urban planning, and applications of SaaS, digital technology, and data in the marketing space.

He first wrote about marketing technology as editor of Haymarket’s The Hub, a dedicated marketing tech website, which subsequently became a channel on the established direct marketing brand DMN. Kim joined DMN proper in 2016, as a senior editor, becoming Executive Editor, then Editor-in-Chief a position he held until January 2020.

Prior to working in tech journalism, Kim was Associate Editor at a New York Times hyper-local news site, The Local: East Village, and has previously worked as an editor of an academic publication, and as a music journalist. He has written hundreds of New York restaurant reviews for a personal blog, and has been an occasional guest contributor to Eater.



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Old Navy to drop NFTs in July 4th promo update

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Old Navy to drop NFTs in July 4th promo update


Old Navy will update its yearly Fourth of July promotions by saluting the metaverse with an NFT drop, going live June 29.

In honor of the year they were founded, the retailer will release 1,994 common NFTs, each selling for $0.94. The NFTs will feature the iconic Magic the Dog and t include a promo code for customers to claim an Old Navy t-shirt at Old Navy locations or online.

“This launch is Old Navy’s first activation in web3 or with NFTs,” an Old Navy spokesperson told MarTech. “As a brand rooted in democratization and inclusivity, it was essential that we provide access and education for all with the launch of our first NFT collection. We want all our customers, whether they have experience with web3, to be able to learn and participate in this activation.”

Accessible and user-friendly. Any customer can participate by visiting a page off of Old Navy’s home site, where they’ll find step-by-step instructions.

There will also be an auction for a unique one-of-one NFT. All proceeds for the NFT and shirt sales go to Old Navy’s longtime charitable partner, Boys & Girls Clubs of America.

Additionally, 10% of NFT resales on the secondary market will also go to Boys & Girls Clubs.

Support. This activation is supported by Sweet, who’s played a major role in campaigns for other early NFT adopters like Burger King.

The Old Navy NFTs will be minted on the Tezos blockchain, known for its low carbon footprint.

“This is Old Navy’s first time playing in the web3 space, and we are using the launch of our first NFT collection to test and learn,” said Old Navy’s spokesperson. “We’re excited to enable our customers with a new way to engage with our iconic brand and hero offerings and look forward to exploring additional consumer activations in web3 in the future.”

Read next: 4 key strategies for NFT brand launches

Why we care. Macy’s also announced an NFT promotion timed to their fireworks show. This one will award one of 10,000 NFTs to those who join their Discord server.

Old Navy, in contrast, is keeping customers closer to their owned channels, and not funneling customers to Discord. Old Navy consumers who don’t have an NFT wallet can sign up through Sweet to purchase and bid on NFTs.

While Macy’s has done previous web3 promotions, this is Old Navy’s first. They’ve aligned a charity partner, brand tradition and concern for the environment with a solid first crack at crypto.


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About The Author

Chris Wood draws on over 15 years of reporting experience as a B2B editor and journalist. At DMN, he served as associate editor, offering original analysis on the evolving marketing tech landscape. He has interviewed leaders in tech and policy, from Canva CEO Melanie Perkins, to former Cisco CEO John Chambers, and Vivek Kundra, appointed by Barack Obama as the country’s first federal CIO. He is especially interested in how new technologies, including voice and blockchain, are disrupting the marketing world as we know it. In 2019, he moderated a panel on “innovation theater” at Fintech Inn, in Vilnius. In addition to his marketing-focused reporting in industry trades like Robotics Trends, Modern Brewery Age and AdNation News, Wood has also written for KIRKUS, and contributes fiction, criticism and poetry to several leading book blogs. He studied English at Fairfield University, and was born in Springfield, Massachusetts. He lives in New York.



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Are you still using spreadsheets to manage your work? Take our poll

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Are you still using spreadsheets to manage your work? Take our poll


Earlier this year, revenue orchestration platform LeanData released a report suggesting that lead management remains a “heavily manual” process. Based on a survey of more than 1,700 sales, marketing and operations professionals, the results showed that, despite all the talk of digital transformation, the number two challenge for revenue teams was too many manual processes and not enough automation (the number one challenge was insufficient pipeline).

LeanData, which partnered with Sales Hacker, Outreach and Heinz Marketing in conducting the survey, is interested in that result, of course, because lead management is precisely the process they offer to automate. We were struck by the contrast with Scott Brinker’s recent statement that we are arriving at a post-digital-transformation era: “(C)ompanies are no longer planning to become ‘digital.’ They are digital.”

And then we got the results of our 2022 MarTech Career and Salary Survey. Among the surprising nuggets to be mined from our findings was that 77% of respondents identify spreadsheets as the tool they spend most time (10 or more hours a week) working with. That doesn’t mean that spreadsheets are a marketer’s most important tool, but it does suggest that manual processes remain a key part of daily life for marketing managers and staff.

We wanted to extend the opportunity to all our readers — B2B, B2C, agencies — to give us a reality check on spreadsheet use. MarTech is marketing, we like to say, and certainly today’s marketing is fundamentally data-driven and digital. But is it too soon to say that marketers are working in a digital and largely automated environment?

Download the 2022 MarTech Career and Salary Survey here


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About The Author

Kim Davis is the Editorial Director of MarTech. Born in London, but a New Yorker for over two decades, Kim started covering enterprise software ten years ago. His experience encompasses SaaS for the enterprise, digital- ad data-driven urban planning, and applications of SaaS, digital technology, and data in the marketing space.

He first wrote about marketing technology as editor of Haymarket’s The Hub, a dedicated marketing tech website, which subsequently became a channel on the established direct marketing brand DMN. Kim joined DMN proper in 2016, as a senior editor, becoming Executive Editor, then Editor-in-Chief a position he held until January 2020.

Prior to working in tech journalism, Kim was Associate Editor at a New York Times hyper-local news site, The Local: East Village, and has previously worked as an editor of an academic publication, and as a music journalist. He has written hundreds of New York restaurant reviews for a personal blog, and has been an occasional guest contributor to Eater.



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